FAQ

HOW LONG DOES SHIPPING TAKE?

Order dispatch can take up to 12 business days, you will receive an email with your tracking number. All Australian orders are shipped via Australia Post Standard service. US orders are sent via USPS from our Australian warehouse. All others international orders will be shipped via Australia post which once scanned into your country will be delivered via your local postal service. Please note that any international orders may be delayed in transit due to international shipment. Please check your local courier company for updates on delays and service outages.

HOW MUCH IS SHIPPING? 

Orders are shipped via Australia post standard service. Domestic shipping is $9. We offer free shipping for orders over $200. 

WHAT DO I RECEIVE WITH MY ORDER?

You will receive the frame you ordered and a lens pouch. If you wish to purchase a hard case you can do so on the website.

DO YOU OFFER RETURNS OR EXCHANGES?

Unless deemed faulty, we do not offer any returns or exchanges on Sample Sale items, sales are final. 

WHAT QUALITY ARE THE FRAMES IN?

The frames on our Sample Sale website are old season stock, discontinued styles and previous press samples. There may be minor wear and tear but all frames are quality checked and in near new condition prior to shipping from our warehouse.

WHO DO I CONTACT?

For any questions or concerns please email hello@pared.com.au